OK, I’ve created my account and made my first request. What happens next?

First, you should receive an email from us acknowledging both your account and your request. (Please email us if you don’t see that email within a hour or so!) Next, a few different things may happen:

If the good or service you’ve requested has already been offered, a member of our staff will first contact the donor, and then contact you, to connect the two of you and arrange delivery.

You may hear from our Communications Specialist, Dawn Wolfe who will want to learn as much as you can legally tell us about the child or family in order to promote your request on our Facebook page. If our Dawn does promote your request, she will work with you and with the donor/s who come forward until the right match is made.